Home alarm shows glass break, cameras turned off


The caller says they got a phone alert that the property's cameras were turned off and a front upper-floor glass-break sensor activated. The alarm company did not send an alarm, and the caller says no one should be at the house; the caller is out of state (Tennessee).
Audio|Source: Northern Kentucky Public Safety
00:58
Transcript:
11. 11. What's wrong, buddy? Quick. 31, now from there. 35. Good. 2-109 Senator Street. The complaint is advising that she received a notification on her phone. We didn't receive an alarm from the alarm company. She advised that our cameras are now turned off. There's an excavation for the top floor front glass break. She is in Tennessee. I need confirmation. There's supposed to be nobody there.
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Boone County, KY
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Incorrect