Medical emergency at assisted living with address confusion, Raleigh NC
Medical EmergencyEmergency responders attended a medical call at an assisted living facility where initial confusion over the correct address and apartment number delayed locating the patient. Staff eventually provided the accurate address near Cypress Lakes Drive, apartment 319, allowing responders to reach the patient.
Audio|Source: Wake County Fire
04:17
Transcript:
00:00
Run engine 18.
00:01
Contact 14. Go ahead, engine 18.
00:02
Headquarters, do you still have contact with the patient?
00:04
Negative, do you need me to give them a call back?
00:06
Give them a call back, confirm their address, and possibly a room number, please.
00:10
Time for us.
00:11
Stand by. EMS 44
00:12
From engine 22
00:13
Start for 44
00:14
The false activation, you can clear
00:17
10 for y'all, y'all have a good night, be safe
00:19
18 on TAC 14
00:21
Go ahead, headquarters.
00:22
I just spoke to the facility.
00:23
They gave the wrong address.
00:24
Near Cypress Lakes Dr, room 319.
00:27
Again, near Cypress Lakes Dr, room 319.
00:29
They're sending staff out to meet you.
00:31
18 copy. Thank you for that, headquarters.
00:33
10 for it. EMS, Medic 40, do you copy?
00:35
MediC40 Carp.
00:37
Team from Headquarters on TAC 18.
00:43
Eleven, copy, Scene Secure.
00:44
Headquarters from Raleigh, Engine 18.
00:46
Engine 18, go ahead.
00:47
Headquarters, can you confirm the correct address for the patient one more time, please?
00:52
Near Cypress Lakes Dr, Apartment 319, repeating near Cypress Lakes Dr.
01:02
It's the Cypress of Raleigh.
01:03
There is not a suite number 49 located near Cypress Lakes Dr.
01:09
We're here with security now.
01:11
Their communication system is down for this location.
01:13
Did any staff come out to meet you? I advise them to come out and let you in.
01:18
Yep, we're staff right now.
01:20
They're having trouble locating this patient.
01:24
All right, I'm going to give you the number that called.
01:26
Maybe security can call them.
01:27
Let me know when you're ready to take it down.
01:29
Go ahead and (number withheld), repeating (number withheld). Okay,
01:45
Cord is do we have a name for this page?
01:51
I don't think this is the patient name.
01:53
I think it is the caller's name.
01:55
It's F-O-M-A-O.
01:57
Thanks.
01:58
The rest count from the 4-0.
01:59
Go ahead. We're able to get in contact with the caller.
02:02
They corrected the address to near Club Drive.
02:08
Near Cypress Club Drive is still apartment 319.
02:12
As far as I understand, yes.
02:14
10-4. I would maybe advise them on learning their correct address and we can get help to their patients.
02:19
10-4 ma'am, we'll give them the update.
02:20
Thank you.
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Near Cypress Lakes Dr, Raleigh, NC 27615
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