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Customer disputes refund at business on South Grand Ave E, Springfield IL

audio iconDisorderly Conduct
Near S Grand Ave E, Springfield, IL 62703

A woman reported a dispute at a business near South Grand Ave E where she was denied a refund and was made to wait outside by a rude employee. The business lobby was being closed early while she waited. This issue also occurred the previous night.

Audio|Source: Sangamon County Public Safety
00:33
Transcript:
00:00
Both units start for currency exchange, near Grand East.
00:03
Meet with (name withheld).
00:06
She advised yesterday they were having an issue with their computers.
00:10
She paid her money, but they refused to give her a refund.
00:14
Dakota employee is...
00:16
being extremely rude in the background,
00:19
making the caller go outside and wait so that he can close the lobby.
00:23
Business closes at 1830, just 1043.
00:27
This happened last night as well.
00:30
Near South Grand East.
00:32
She's going to be staying by outside.

Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.

Location mentioned:
Near S Grand Ave E, Springfield, IL 62703
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