Summary: Melrose Fire Department's Engine 2 was dispatched to 30 Charles Street, Melrose, Massachusetts, in response to a report of a wire down. Upon arrival, the crew investigated and determined the downed wire was a cable service drop to 32 Charles Street, originating from utility pole 596. The crew secured the wire to the pole and requested notification to Comcast for further action. The incident was resolved without escalation, and Engine 2 returned to quarters.