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Passenger Disturbance at Eisenhower Airport Southwest Counter, Wichita KS

audio iconDisorderly Conduct
Wichita Dwight D. Eisenhower National Airport (ICT), 2277 Eisenhower Airport Pkwy, Wichita, KS 67209

At Eisenhower Airport, a passenger became upset at the Southwest Airlines counter because the airline would not honor his lost ticket after an 8-day cruise. No injuries or weapons were involved.

Audio|Source: Wichita and Sedgwick County Fire Resource / OPS-1
02:19
Transcript:
00:00
This match to airport,
00:02
police and fire.
00:06
Airport safety, go ahead.
00:09
We have a disturbance call at the Eisenhower Airport. Calling for you seeing the people at Southwest are not honoring his ticket. Sini went on an 8-day cruise and his letters was lost.
00:19
We don't have a name so far. They're reporting no injuries, no weapons.
00:24
Are you going to be 10-4[1] on that? Do you need our assistance?
00:30
Negative at this time, we got it.
00:36
Ten-four. The calling party will be (name withheld).
00:45
Ten-four, and so is he at the Southwest, take a countered email?
00:54
Correction, he's going to be at the Southwest entrance is what he's advising.
01:01
Ten-four.
01:06
You brush three on that call.
01:13
We've got you on it.
01:14
Brush 3 in the 13. We've got you both on it.
01:21
Airport 60 to 911.
01:27
Airport 60, go ahead.
01:31
Do you have units on route to this disgruntled passenger?
01:38
Negative, I was advised airport safety is 10-4[1]. Did you need them to start?
01:45
Nope, just wanted to make sure we could disregard units, so thank you.
01:49
Ten-four.
02:05
Airport safety 911.
02:12
Go ahead, airport safety.
02:13
You have a better location for this individual. We're not signed in anyone match in that description.
Police codes explained
The following codes appeared in the transcript and are explained below:
[1]
10-4: Acknowledgment of message received and understood; affirmative response.

Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.

Location mentioned:
Wichita Dwight D. Eisenhower National Airport (ICT), 2277 Eisenhower Airport Pkwy, Wichita, KS 67209
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