00:00
According to her, they have just switched to CMS monitoring today, and they are not dispatching the alarm properly.
00:08
The correct address, (number withheld) Wilbur Court,
00:11
Zone B, the apartment, and it's for Zone Four Four.
00:15
Okay, so it's going to be (number withheld) Wilbur Court, apartment (number withheld),
00:26
not the maintenance building.
00:35
All right, I'll be in touch.
00:43
She explained that how the system works is actually dispatched from (number withheld) Wilbur Court, but the alarm company is supposed to give the apartment as the individual address because that's how it works with our CAD.
00:55
So the individual address is (number withheld) Wilbur Court.
01:26
Occupant reset the alarm.