Customer fails to return car after test drive

It was made a code two in progress, but it's over at the Ferrari car biz at (number withheld) Denison.

The owner called in to report a customer took a test drive on a vehicle three and a half hours ago, has not returned the vehicle, and they're not answering their phone.

It's. Technically not in progress because it didn't just happen, but if you still want me to keep it a code two.

No, you can downgrade that.

Thank you.