Resident reports freezing room at Golden Pond, Hopkinton MA

00:00

You're responding to Golden Pond, apartment (number withheld).

00:05

Got a 911 call from a (name withheld).

00:09

She's stating that her room is freezing and staff is refusing to assist her with turning the heat on.

00:16

Requesting assistance.

Resident reports freezing room at Golden Pond