Person freed from stuck elevator at car dealership

Heard on: Santa Clara CA Fire Dispatch Group Calls

01:42

00:00

Yes, Steve, are you guys at the BMW dealership?

00:03

Yes, sir.

00:06

Elevator room is a little hard to find.

00:08

It's on the 2nd floor, wrapped around where the elevator's at.

00:12

It's in a weird location.

00:15

Copy that, 2nd floor.

00:17

Thank you.

00:20

No problem. Call my cell phone if you need more assistance.

00:22

You should be able to find it though.

00:26

Engine 51, Captain, read you clear 51.

00:30

Go ahead.

00:33

We're gonna shut down the elevator and try a reset.

00:37

Are you ready?

00:40

Yes, sir.

00:43

Power's off.

00:47

51 Captain from USAR 51 Captain, I was coming back on.

00:54

51 copies.

00:57

Engine 51 Captain from USAR 51 Captain.

01:02

Go ahead.

01:05

We've got a hydraulic elevator here.

01:07

If it's not responding, I can drain the system.

01:13

Yeah, let's go ahead and move to that base.

01:16

Copy that. Starting to drain the system.

01:21

Engine 51, use our 51.

01:23

System's been drained.

01:24

Should be on the ground level.

01:28

Sounds like he's made it to the 1st floor.

01:32

Use our 51, engine 51.

01:36

Go for you, sir.

01:40

Occupant is out of the elevator.

7/17/2026 05:01 PM

Rescue

E El Camino Real, Mountain View, CA 94040

Person freed from stuck elevator at car dealership

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Person freed from stuck elevator at car dealership

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