67-year-old woman falls, hits head, has shoulder pain Heard on: Monroe NY MC EMS Dispatch Group Calls 00:19 00:00 Gates with CHS mutually ALS for the (number withheld)-year-old female that fell from a standing position, hit her head, and has severe shoulder pain. Transcript This transcript is auto-generated from live dispatch audio and may be incomplete or inaccurate. It is not an official report and may change. 00:00 Gates with CHS mutually ALS for the (number withheld)-year-old female that fell from a standing position, hit her head, and has severe shoulder pain. 00:12 525B Henne Road, the Rochester Center for Nursing and Rehab, between Chana Avenue and Fair Home Drive. 5/16/2026 02:05 PM Medical Emergency Beahan Rd, Rochester, NY 14624 View on map