Guest refuses to leave hotel after pet policy issue, San Carlos CA

00:00

(number withheld) El Camino Real, the Country Inn & Suites, room number (number withheld).

00:04

RP is calling from the front desk as an employee.

00:06

She's advising the guest in room (number withheld) violated the policy by bringing a dog into the hotel.

00:11

They are now refusing to leave.

00:13

They're currently in room (number withheld).

Guest refuses to leave hotel after pet policy issue