Issue loading wheelchair user onto school bus

a rider on the school bus, gate five, on Clay Avenue.

We have now you have access to gate five.

Hello. Hello.

Three six five, he couldn't load him because the wheelchair without a wheelchair in the bed.

Without a wheelchair.

Okay, did he stop and make an attempt to get on the bus? That's what I'm asking because if we even know it's an issue that is reoccurring, we still have to attempt to get him on the bus because if we don't, he can see us.

For any violations.