Elderly woman confused and disoriented in hospital room

Heard on: Palm Beach County FL PBCFR SM ER (Hospital)

01:06

This transcript is auto-generated from live dispatch audio and may be incomplete or inaccurate. It is not an official report and may change.

00:00

I'm receiving a call from a patient at your facility in room (number withheld).

00:04

Northern 911 transferred it over to us.

00:07

It's a confused elderly female in room (number withheld).

00:11

I explained to them that we do not respond to calls inside of hospitals, and I'm notifying you of the patient in room (number withheld).

00:19

I'm trying to get further.

00:20

She is confused and she sounds muffled.

00:23

I'm trying to get information for you.

00:27

Copy, thank you, County Fire.

00:29

Our room numbers are four digits, so when there's clarification on the patient's room number, please update me.

00:34

I will, stand by.

00:36

St. Mary's ER, County Fire.

00:38

Go for St. Mary's.

00:40

I have a date of birth of the patient.

00:42

She does not know where that she's in.

00:43

Her name is (name withheld).

00:45

She's saying the last name is (name withheld).

00:50

00:53

have a date of birth of (number withheld).

00:58

Copy.

01:03

I'm going to remain on the line with her until I know that she has contact with staff.

2026-11-11 12:32 UTC

Medical Emergency

45th St, West Palm Beach, FL 33407

Elderly woman confused and disoriented in hospital room

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Not official report. AI-generated from public dispatch audio. Always verify with official sources.

As discussed during the dispatch call, dispatch received a call from a confused elderly woman at a hospital who did not know where she was. Hospital staff were contacted to check on her, and the exact room number was uncertain.

Elderly woman confused and disoriented in hospital room

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